Precise way to rectify QuickBooks error 390

6 reads

Tags:

QuickBooks error 390

QuickBooks is a feature-rich bookkeeping software that has assisted small businesses for many decades. Being a customer-centric product, QuickBooks has many versions explicitly designed for the business requirements of its users. QuickBooks Online is a web-based program that gives users portable access to their business accounting and related through an internet connection. The software is convenient to use but sometimes fosters internal issues that affect its efficiency. QuickBooks error 390 is one such problem in the software due to issues in the bank accounts used for online banking. On the off chance you are also troubled by this error in your QBO, read the blog to discover the causes of this error and a procedure to counter it.

If this seems complex, you can let our QB support team handle this issue by reaching them at +1 800-417-5147.

Details of the error

You may have come across this banking error while working on QuickBooks Online. Your software is not at fault because this error is triggered by some issues at your bank’s end. This error generally arises when you need to upgrade your connection with the bank and the automatic bank transactions in QuickBooks will be stopped until you resolve this error. In some cases, QuickBooks Online also struggles while accessing your banking data under the influence of this error. The browser window can turn unresponsive for some seconds after displaying error codes on your screen.

Possible causes

Some other potential causes of this error in QuickBooks are listed below-

The error can also occur if QBO fails to connect with the bank servers or there is no response from the bank servers to the QuickBooks requests.
A poor internet connection can also lead to this error if data is lost due to lapses in the connection with your bank.
The browser settings may also block QuickBooks from connecting to the bank servers.

Procedure to fix

The procedure to effectively remove this error in QBO is mentioned below-

Solution- Disconnect from the Online banking & connect again

This error can be resolved by reconnecting to the bank servers as mentioned in the steps-

Step 1- Disconnect your bank account from QBO

You need to disconnect your bank account from online banking. This will altogether remove your account details from QBO, and you can start fresh by reconnecting your account afterward. Follow the steps to disconnect your account-

Open QBO on your Web Browser and click on Bookkeeping.
Click on Transactions in the list and select Bank Accounts.
Click on the tile for the bank account you want to disconnect from QBO.
Tap the Edit icon for the bank account you want to make changes in and select Edit Account Info.
Mark the checkbox for Disconnect this account on save.
Click on Save and close.

Your bank account will be disconnected from online banking. Now, proceed to the next step for connecting it again.

Step 2- Reconnect your Bank Account

Proceed with the steps below to reconnect your bank account in QBO-

Open QBO and click on Bookkeeping.
Click on Transactions and select Bank Accounts.
Select Link Account and enter the name of your bank account in the search field.
Click on your bank in the auto-fill drop-down list and select Continue.
Enter your account credentials(Username & Password).
Follow the on-screen instructions to complete the security check.
From the Account Type option, choose the account type that matches the list of your accounts.
Select the time interval you want your transactions for and click on Connect.

Your bank account will be successfully reconnected to QBO, and the error will be resolved.

Closure

We have reached the end of our blog that aims to assist you in dealing with QuickBooks error 390. The causes of this error were included in the blog, along with a procedure to resolve it. We hope the method helped eliminate this error from your QuickBooks.

A QB support team is always available for your help at +1 800-417-5147.