How to Rectify QuickBooks Error PS038? [2021 -Tutorial]

QuickBooks offers payroll services to its users but it can malfunction due to QuickBooks Error PS038. You might come across the error while trying to run the payroll or while downloading the payroll updates to the latest release. Also, it might occur when paychecks get stuck as “Online to Send”. The error comes up with an error message indicating:

“You’ve retrieved the latest payroll update and validated your Payroll subscription.  We strongly recommend that you go online again before mm/dd/yyyy. [PS038]”. 

It is necessary to fix the error as soon as possible so that you can easily update the payroll feature without any hindrance. You may fix the error by running the Rebuild tool but if still you are unable to fix the error then you must go through the entire blog.

Need expert’s guidance to rectify QuickBooks Error PS038? If yes, then we suggest you to contact our experts by placing a call at the helpline number855-856-0053 to get the best working solutions to cope up with the error within no time possible. 

What are the reasons that give rise to QuickBooks Desktop Error PS038?

One of the reasons that might evoke QuickBooks Desktop Error PS038 is using the older version of the QB application. Below we have discussed about some of the causes that might lead to the QuickBooks Error PS038 are as follows:

• You might encounter the error if the paychecks have crossed the due date for billing.

• Sometimes, you might get the error when the Condense Data was performed on QB Desktop for dates that include the stuck paychecks.

Quick Troubleshooting Solutions to Fix QuickBooks payroll update error PS038

Even after running the Rebuild Tool you might encounter QuickBooks Payroll Update Error PS038, you must go through the stepwise instructions given below:

Step 1: 

Once you have updated the QuickBooks Desktop as per the latest release you need to perform the following steps depending upon the payroll service that you are currently using:

• Go to the QuickBooks’s Employee menu and then choose the My Payroll Service.

• Later on, you need to tap on the Send Usage Data option. 

• Alternatively, you can also select the QuickBooks Employee menu and then click Send Payroll Data option. 

• Now, if your send is successful attempt to get payroll updates again. In case, you are facing the same error again, then move towards the next troubleshooting solution.

Step 2: 

• Firstly, you need to ensure that you have created the backup of your QuickBooks company file. If you haven’t then first create the backup of the company file to secure your data from any data loss. 

• Go to the Edit option > Find > Advanced tab.

• Moving ahead, from the Choose Filter section you need to choose the Detail Level from the Filter list. Further, tap on the Summary Only.

• From the Filter List, move to the Online Status tab and then choose the Online to Send option. 

• Tap the Find button to see whether you have sent the paychecks to intuit or not. 

• Jot down the information associated with the paychecks and then send them to Excel and then choose Save.

Step 3:

• Firstly, you need to open the paychecks and then click the Paycheck Detail button.

• Now, you need to add the same earning item as the same earning item that you have written earlier. 

• As a result, you will get a message stating “Net Pay Locked”, then close the message. 

• Choose from the rate field of the earnings that you have selected and then ensure that you haven’t made any changes to the Net Pay and taxes. Save the changes by clicking the Ok button. 

• If you see the Past Transaction message, click Yes and then choose Yes to the Recording Transaction warning message.

• Once again open the paychecks, click the Paycheck Details button and then remove the items that you have recently added into the Earnings section.

• You are required to follow the same steps  for each of the paychecks in the results of the Online to Send status.

Summing It Up!!

In the end, we hope that this blog will be useful in guiding you about the causes that might trigger the QuickBooks Error PS038 along with the solutions to fix it. For any additional help, feel free to reach out to our experts by dialing the helpline number +1(855)-856-0053.