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Don’t Panic! 7 Ways to Fix QuickBooks Error 15101
The facility of Payroll is a great addition to QuickBooks Desktop for small to mid-size businesses. There is no need to export or double-check your data as the Payroll automates the data merger quite efficiently. You can pay your employees through a pay check or directly deposit the remuneration to their bank accounts while taking care of state or federal tax forms as well.
Intuit releases helpful updates regularly to counter the bugs and issues, but users often face QuickBooks error 15101 while downloading these updates. Let’s see if there are any troubleshooting methods to resolve the problem.
What are the reasons behind the occurrence of QuickBooks Error Code 15101?
Before heading towards the solutions to fix the QuickBooks Desktop error 15101, it is important to glance over the possible causes stimulating its occurrence.
The digital signature certificate of QuickBooks Desktop is missing or not available.
There is some damage to the QuickBooks folders and files due to virus or malware infestation.
Some previous update/s are causing problems in QuickBooks.
Some third-party application is interfering in the update process.
The Internet Explorer is not set as the default browser.
The configuration of Internet Explorer is at fault for the error.
The Windows Firewall is blocking the connection between the QuickBooks and the Intuit servers.
What are the troubleshooting steps to fix the QuickBooks Payroll Update Error 15101?
The user must act on the reasons mentioned above to discontinue the persisting problem. Below stated are some steps to resolve the QuickBooks error 15101.
Solution 1- Use the Latest Digital Signature Certificate for QuickBooks
When the user tries to download the QuickBooks Payroll updates, the Intuit servers request the verification of digital signatures of the QuickBooks Desktop.
In case if the digital signature certificate is missing, the user has to install it by following the given steps manually.
Close QuickBooks and go to the C:\ Program Files\ Intuit\ QuickBooks.
Look for the QBW32.exe file and right-click on it.
Click on Properties and visit the Digital Signature tab.
Ensure that Intuit is selected in the signature list.
Now, choose Details and click on View Certificate under the Digital Signature Details window.
Click on Install Certificate under the Certificate window and choose Next.
At last, click on Finish and restart the system.
Reopen the QuickBooks and try to download the updates again.
If the error persists, follow the next solution.
Solution 2- Rename the QuickBooks Components FolderThe error might be a result of an anomaly in the QuickBooks files, possibly due to corruption. QuickBooks will automatically create fresh files for the system once the folder consisting the damaged files is renamed by following the given steps.
Close QuickBooks and go to either of these two paths (subject to the Windows version)
C:\ Program Data\ Intuit\ QuickBooks 20[YY]\ Components
C:\ Program File (x86)\ Intuit\ QuickBooks 2020\ Components
Right-click on the Components folder and select Rename.
Add .OLD to its name and press Enter.Solution 3- Reset All the Previous UpdatesAny previous partially downloaded update can prompt issues while downloading the new updates. Clearing all the previous updates shall resolve the issue for once and all.
Go to QuickBooks Desktop and visit the Help menu.
Click on Update QuickBooks Desktop and move to the Update Now tab.
Click on the Reset Update checkbox and click on Get Updates.
After the download completes, close and restart QuickBooks.
Revisit the Help menu and choose Update QuickBooks Desktop.
Under the Overview tab, click on Update Now.
Solution 4- Get the Updates in Safe Mode
Sometimes, third-party programs can also interfere in downloading the Payroll or QuickBooks updates. Running your system in safe mode ensures that only the essential programs in Windows will operate while completing the download process.
Close QuickBooks and shut down the device.
Restart the computer and hold the Shift key while clicking on Power and then Restart.
Once the computer restarts, click on Troubleshoot under the Choose an Option screen.
Select the Advanced option and choose Startup Settings.
Click on Restart and choose option number 5 from the list after the device restarts.
After opening the computer in Safe mode, download the QuickBooks update again.
If the download is successful, restart the computer back to Normal Mode and download the update again.
Note: switching windows in safe mode is a good idea. However, You need to configure everything Like network configurations. In some situations, you won’t get an exit from the safe mode.
Solution 5- Recheck Internet Explorer Settings
It is very much possible that the user’s default browser, which should be Internet Explorer, is at fault and causing the QuickBooks error message 15101.
Verify the internet settings given and update them (if necessary) by following the steps mentioned below.
Firstly, make sure that Internet Explorer is set to be the default browser for QuickBooks application.
Secondly, verify that the date and time settings are correct on the system and that the time zone is appropriate.
After that, open Internet Explorer and go to the Intuit website.
Press the Alt key to open the menu bar and click on the File menu.
Select Properties and under the Connection, look for the number before the phrase “bit encryption”.
If the number is below 128, then the Internet Explorer is damaged and needs to be updated.
However, if the cipher strength is 128, then go back to Settings and click on Tools.
Select Internet Options and go to the General tab.
Click on Delete and choose Temporary Internet Files.
Click on Delete again and head over to the Connections tab.
Under the LAN Settings, make sure that the checkbox next to Automatically Detect Settings is marked and that the Proxy servers are blank (if you don’t use any).
Select OK twice and go to the Advanced tab.
Verify the following things in the Advanced tab-
SSL 2.0 and SSL 3.0 checkboxes are marked.
The checkbox next to Check for Publisher’s Certificate is cleared.
TLS 1.2 is checked, but TLS 1.0 and TLS 1.1 are not checked.
Solution 6- Run the Quick Fix my Program from the QuickBooks Tool Hub
If there is any problem within the QuickBooks Desktop program, the Quick Fix my Program will run a scan to find it and resolve it immediately.
If you don’t have the QuickBooks Tool Hub, download it by clicking HERE and run the utility by following the given steps.
Open the Tool Hub and go to the Program Problems tab on the left pane.
Choose Quick Fix my Program and wait for the scan to complete.
Before ending the blog on the QuickBooks Error 15101, we would like to suggest one last resort to the problem. We hope that the solutions stated above are easy to understand and help the user to troubleshoot the problem. If you have any issues, related to this error or QuickBooks, you can contacts our QuickBooks Expert.